Why Customers choose Cedelar ?
Payments are 100% secure.
Free shipping 12-20 working days.
Fast DHL shipping fee (6,90 €) 8-16 business days.
Refund and free exchange for 14 days for faulty items.
Return shipping costs are solely the customer's responsibility.
- Customer service available on business days.
Shipping & Returns
- My product received is faulty
If your product has visible defects that are not specific to the basic product, you will send us photos of defects with a signed paper and stating on the honor that you received a product with found at the opening of the package material defects that are not caused by any action on your part.
If these defects are the result of an action you have committed, the item (s) can not be replaced.
- I haven’t received my order
If your product hasn't arrived yet, the package might just be late. This is maybe a transport technical problem which is not the responsibility of Cedelar, any casual responsibility could be taking in charge by our company. Your package can be affected by many reasons like for example : Natural hazards, vacations or strike.
- I do not have the totality of my order
Don’t worry! It’s probably due to the sending of more than one package for an order if you have bought many items.
A few other reason can explain your situation. Your package(s) probably encountered a difficulty in its travel and the delivered time is longer. Your package can also be lost, in this case, we will do a reclamation to the transporter.
As well, verify if a member of your family or your neighbour hadn’t take it for you. If the reception has been validate by the transporter, an inquest will be open to find your package.
If the delivery man is guilty of the lost or stole the package(s), we ask you to verify the package at reception behind the deliverer, if the package(s) is damage and look like opened. If articles are lost we invite you to make writing reservation before to signed. And it will be more profitable for you if you send us a message to tell the problem encounter and after that help you to found a solution. If the transporter is guilty, it will process to the refund of the transport bill and a part of the order loss. The deadline for that process is legally almost 2 month. After this deadline the transporter don’t have reply, a judiciary process will be done.
Cedelar don’t participate to the deferral fees
- My package is returned to CEDELAR society, what can I do?
If you were absent when the deliverer came and no relay point had been chosen, the package will be returned to our provider. In this case, a mail will be sent to verify if the provider has received the package. In that situation, the package will be sent to you one more time but it will be at your charge. Cedelar is not responsible for the come back of the package.
- You ordered but the item is out of stock
In rare cases the warehouse can be out of stock before we have done the check out listing. In this case a message will be send to you to warning you of the supply and a message will be sent to told you about the late. If your order has more than one item, we will try to send your order soon as possible. If the supplier don’t want to sell a product anymore we will find a solution to found you an other item who can enjoy you even if the price is a little bet more higher.
- Availability of the customer at the time of delivery
If the customer does not make himself available to collect the Product, the carrier may leave a notice with the instructions to proceed with the return or collection of the shipped Product. The Customer relieves the Seller of any liability deriving from the failure to return or the withdrawal of the Product, even if due to the failure to issue the notice or, in any case, to the negligence of the Customer.
- Customs and other Taxes
Cedelar will not bear any customs and other charges with your orders. It will be paid by you .These will remain due at point of delivery or after the delivery.
- CEDELAR TEAM -